MONDI INDUSTRIAL BAGS GMBH

Mondi introduces the first all-in-one customer platform for paper sacks worldwide

Customers of Mondi Industrial Bags can now enjoy the convenience of 24/7 customer service through the new myMondi web-based platform. It is the first all-in-one digital customer platform available in the paper sack industry worldwide.

Mondi is a leading global packaging and paper group, constantly innovating to develop better and more sustainable solutions for its customers. Yet product innovation is only half the story; just as important is to improve processes and offer innovative services. Over the past two years, Mondi’s Industrial Bags team has been developing myMondi while taking into consideration the needs and input of its customers.

The resulting online service will make everyday business easier and more convenient for customers who rely on Mondi paper sacks.

Multitude of features and functions

myMondi provides up-to-date product and stock information, allows customers to place orders and track the order status anytime, anywhere. Once registered on the platform, a simple login is all that is needed to obtain an ‘at-a-glance’ overview of the account and manage orders in a secure online environment.

From their myMondi account dashboard, customers are immediately able to see information about their current stock at Mondi, available products to order, current open orders or claims and the newest product innovations. With just few clicks, they can download reports on their stock management, product information, certificates, and have an overview with a filtering option for their invoices and credit notes.

Moreover, they can reorder their paper sacks anytime quickly and easily, always keeping an eye on their stock for obsolete or aged bags. Orders via the platform immediately reach Mondi’s systems, speeding up the time to delivery. Should a customer wish to submit a claim, myMondi makes it possible to do so online and to check up on its progress any time.

Easy and convenient access

Two primary criteria in the design of myMondi were that it be easy to navigate and efficient to use. The objective was to make it easy for customers to obtain the right paper sacks and information for their business needs in the most timely and efficient way.

In this fast-paced world, customers appreciate being able to quickly access useful information from their account whenever they choose and from any computer, smartphone or tablet device. myMondi is available to customers worldwide in 13 languages.

www.mondigroup.com/industrialbags

Related articles:

Issue 2013-06

Cement industry switches to two-ply bags

In less than a year the Vienna/Austria-based Mondi Kraft ­Paper and local converters have successfully encouraged much of the South African cement market to use two-ply bags made with Mondi high...

more
Issue 2013-05

Mondi’s industrial bags plants FSCTM and PEFCTM certified

17 of Mondi’s industrial bags plants have successfully been Chain of Custody certified according to FSC and PEFC standards as of February 2013. This multi-site certification was chosen to answer the...

more
Issue 2018-1-2 MONDI GROUP

Long-standing partnership enabled pioneering lightweight cement bags for the Pakistan market

Cherat Packaging Limited, one of the largest producers and suppliers of packaging to the cement industry in Pakistan with a capacity of 600 million bags annually, has made over half a billion cement...

more
Issue 2017-7-8 MONDI GROUP

Building & construction sector in the focus of Mondi’s interpack presence

From 04.05.–10.05.2017, the international packaging and paper group Mondi highlighted its solutions for customers in the building & construction sector at the interpack in Düsseldorf/Germany....

more
Issue 2013-10

Tough conditions for cement bags at the South Pole

After the successful implementation of the Advantage Select sack Kraft Paper in 2-ply cement bag solutions in Asia and Africa, Mondi Kraft Paper is now up for a new challenge – the South...

more