MRO is more than just service with us

How do the manufacturers of equipment for the cement industry see the subject of service, repair and maintenance? ZKG spoke to Peter Herrmann, head of the Industrial Fans Division at Ventilatorenfabrik Oelde, his colleague, Frank Kolbe, Sales Manager for After Sales Service, and Klaus Wilkes, Head of Customer Service.
ZKG: What is Venti’s service and repair strategy? Or, to use the “New German” term, your strategy for “Maintenance, Repair & Operations”, MRO?
Herrmann: That description is really not a bad one, although it’s not yet part of our everyday vocabulary. But it does include the three...

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