Caterpillar Inc. from Peoria, IL/USA has announced a reorganization in its dealer and customer support divisions. These changes are designed to improve and speed the delivery of customer support while simplifying the way Caterpillar interacts with its global dealer network. The company is also placing added executive office emphasis on three strategic initiatives – data analytics, digital and innovation capabilities; Lean Transformation; and the Across the Table initiative.
Chris Curfman, vice president with responsibility for Caterpillar’s Mining Sales & Support Division is retiring, effective 31.12.2015. His division will be integrated into the existing Global Mining machine business divisions.
The surface mining sales and support teams will join the Hauling & Extraction Division, which will be renamed the Surface Mining & Technology Division (Vice Pres. Tom Bluth).
The underground mining sales and support teams will join the Material Handling and Underground Division (Vice Pres. Denise Johnson).
The company is also reorganizing divisions across the company into a new structure that will improve efficiency and reduce complexity.
Distribution Services Divisions – these divisions will remain but be reduced to two from three. The two groups will maintain sole responsibility for dealer development and performance, succession and continuity.
Newly created divisions are the Global Aftermarket Solutions Div. (Vice Pres. Nigel Lewis), the Wear Components & Aftermarket Distribution Div. (Vice Pres. Doug Hoerr), the Marketing and Digital Div. (Vice Pres. George Taylor), and the Sustainable, Work Tools & Industry Solutions Div. (Vice Pres. Greg Folley).
The moves are effective from 01.11.2015.